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VCA Animal Hospitals Veterinary Reception, Client Care - Vancouver Animal Emergency & Referral Centre in Vancouver, British Columbia

Veterinary Reception, Client Care

Vancouver, BC

Vancouver Animal Emergency and Referral Centre (VAERC ) welcomes exceptionally organized multi-taskers who are enthusiastic, self-motivated individuals as full-time Experienced Veterinary Client Care Specialists . If you are an experienced veterinary receptionist, excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our client care team! We have built an incredible dream team of individuals who are committed to the highest standards of client care and customer service. We practice ethical and compassionate medicine and are seeking individuals who enjoy working within a cooperative team.


As a member of VCA Canada, VAERC is a rapidly growing Emergency and Specialty Hospital offering Emergency, Internal Medicine, Surgery, Ophthalmology and Cardiology services. VAERC has had a four (4) decade presence in Vancouver and we moved to our state of the art facility in July 2016.

Position Overview

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of client contact and have the ability to leave a lasting impression by building trust and loyalty with our clients.  Your responsibility is to enhance the client’s experience by coordinating between clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Desired Attributes and Requirements

We are seeking candidates with previous veterinary experience.

As the ideal candidate, you are mature, reliable, organized, and self-aware.

  • 1-2+ years of experience as a receptionist in a veterinary clinic or animal shelter

  • Professional verbal and written communication skills

  • Strong command of veterinary terminology, common veterinary medical conditions/emergencies, and veterinary “shorthand”

  • Exceptional client service skills

  • Empathetic, collaborative,and positive attitude

  • Ability to work without direct supervision and to complete tasks/assignments independently

  • Above-average time management skills

  • Good understanding of the functions of practice management software and electronic medical records. (VCA uses proprietary practice management software and training is provided)

  • Proficiency with Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)

  • Accuracy in basic math skills. Previous knowledge of Moneris POS terminals/cash handling is an asset

  • Basic knowledge of office electronics – multi-line phone systems, iPads, photocopiers, printers

  • Strong attention to detail & accuracy when recording/relaying information

Compensation: $16.75 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

What you have to gain

This role is an excellent next step in the career of a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding into the world of Emergency & Specialty Veterinary Medicine.

  • *RRSP Employer 5 % Match Program * – saving for your future just got easier!

  • VCA Canada RRSP Student Loan - Ask us more!

  • A caring culture of  Wellness and Appreciation!

  • Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

  • Competitive wages and health/dental benefits!

  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

  • Annual uniform allowance

  • Exceptional career development: there is room to grow here!

  • Referral Bonus Rewards

  • Opportunities to give back to your community through VCA initiatives

  • Generous personal pet care discounts

  • Extra perks like shopping discounts and cool wellness apps!

Come join us caring for life’s greatest companions!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance , please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.