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VCA Animal Hospitals Client Care Coordinator - Downtown Animal Hospital in Toronto, Ontario

Client Care Coordinator

Toronto, ON

Downtown Animal Hospital is currently welcoming a customer service focused Client Care Specialist to join our team. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

  • Create a warm and welcoming environment for our patient and pet parents

  • Assisting veterinary staff with various tasks and treatments when required

  • Ability to answer a multiline phone system and track and book appointments effectively

  • Placing outbound calls to pet parents for follow-up and future appointment bookings

  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages

  • Admitting and discharging pet patients

  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

  • Scheduling appointments

  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

  • Strong organizational skills

  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

  • A caring culture of Wellness and Appreciation !

  • RRSP Employer 5 % Match Program – saving for your future just got easier!

  • Competitive wages and benefits!

  • Annual uniform allowance

  • Exceptional career development: there is room to grow here!

  • Employee Assistance Program

  • Referral Bonus Rewards

  • Opportunities to give back to your community through VCA initiatives

  • Generous personal pet care discounts

  • And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.