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VCA Animal Hospitals Veterinary Reception, Client Care, Animal Care Centre of Strathmore in Strathmore, Alberta

Veterinary Reception, Client Care

Location: Strathmore, AB

Animal Care Centre of Strathmore is welcoming a friendly, organized, and experienced Client Care Representative to join our team. As a CCR, you will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions.

The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required.


  • Greet and check-in clients and their pets in a friendly and professional manner

  • Answer phone calls and respond to emails, providing excellent customer service

  • Schedule appointments and procedures, ensuring efficient use of hospital resources

  • Maintain patient records and ensure accurate data entry

  • Assist with general administrative duties, including filing, data entry, and inventory management

  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

  • Assist with patient care and treatment when necessary

  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

  • A love for all animals!!


  • Prior experience in a veterinary hospital or clinic setting

  • Excellent communication and customer service skills

  • Strong organizational and multitasking abilities

  • Proficient in computer and data entry skills

  • Ability to work well under pressure in a fast-paced environment

  • Ability to work independently as well as part of a team

  • Passion for helping animals and their owners

  • Flexibility to work weekends and some holidays as needed

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

  • A caring culture of Wellness and Appreciation!

  • Competitive wages and benefits!

  • Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!

  • Wellness days, sick days, and vacation time

  • Annual uniform allowance

  • Exceptional career development: there is room to grow here!

  • Referral Bonus Rewards

  • E-tools to assist with meditation, better sleep, exercise, and focus

  • Virtual health care (telemedicine) offering quick access to quality care

  • Opportunities to give back in your community through VCA initiatives

  • Generous personal pet care discounts

  • And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.




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