VES Hospital Medical Director in Singapore, Singapore
VES (Veterinary Emergency & Specialty) Hospital is the first dedicated veterinary specialty referral hospital combined with 24/7 emergency care in Singapore. We are part of Mars Veterinary Health Asia since November 2022.
The Medical Director has medical oversight of one hospital. The incumbent is accountable for clinician-driven culture within the hospital, clinician engagement and retention, overall medical quality, and the cultivation of a learning environment that supports DVMs and Technicians.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring the client and their pet have an exceptional experience.
Clinician Engagement and Retention
• Accountable for Clinician engagement and retention.
• Directly supervise all Specialist, Referral Clinicians, and ER/CC Leader/ and or ER Team if no ER Lead in place.
• Consistently and proactively assess and positively affect the engagement level of Clinicians.
• Be present and accessible within the hospital(s) to ensure full awareness of potential concerns or conflicts. Address and drive timely resolution of concerns and conflict. Communicate with medicals teams regarding status of resolutions.
• Ensure new Clinician mentorship and acclimation informally and formally through the new clinician mentorship program.
• Ensure open communication and feedback channels with Clinicians. This includes regular Clinician meetings.
• Actively participate in and contributes to hospital leadership meetings.
• Responsible for annual Clinician performance reviews (wellness checks.)
Clinician Recruitment and Onboarding
• Support recruitment with timely and effective communications to clinician candidates.
• Own the success of Vet candidate site visits in partnership with the Hospital Administrator (HA)/Practice Manager (PM). While HA/PM organizes DVM site visit logistics, the Medical Director is responsible for ensuring there is adequate exposure of each candidate to clinicians in the practice as appropriate.
Patient Care and Medical Quality
• Ensure the remarkable care of pets.
• Uphold the standard of care using patient safety reporting and acting as appropriate.
• Implement pertinent clinical programs and protocols.
• Facilitate interdisciplinary patient care and collegial communication between services through cage-side rounds, hospital wide lectures and Morbidity and Mortality (M&M) rounds.
Cultivating a Learning Culture
• Encourage Clinicians to consistently contribute to the development and training of the technicians.
• Coordinate participation of clinicians of in-House Trainings.
• Partner with the Veterinary Relations Representative (VRR) to support the outreach programs.
• Encourage clinician and staff relationships with community Vets and their staff through open, respectful, and collegial exchanges.
• Address highly escalated client concerns involving medical matters.
• Stay abreast of hospital’s financial objectives and address individual Clinician/service productivity in partnership with the HA or PM as needed. This may be conducted during one of the regularly scheduled wellness checks.
• Partner with HA or PM to review P&L each period and action plan on improvements needed.