Linnaeus Veterinary Receptionist - Float in Shepherd’s Bush, United Kingdom
Float Client Care Assistant
Salary: £26,208 per annum
Location: Village Vet, West London
Job Type: Full time, Permanent
Hours: 42 hours - No Weekends!
Shifts: This is a flexible role so must be available to cover early (from 8am) or late shifts (finish at 7pm) and must be happy to travel. 1 Bank holiday per year.
An opportunity has arisen to join our wonderful London team as a Float Client Care Assistant!
You will be covering a number of practices in our West London region and responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
Roles and Responsibilities
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
We are looking for somebody who is confident, committed, and able to work well under pressure with exceptional organisational skills.
This role is fast-paced, friendly and fun with no working day the same.
Liaising with clients and the clinical team to ensure effective customer service
Completing various administrative duties for the clinical team and the business
Promoting our fantastic Healthcare Plan
Meeting and greeting clients with an effortless smile
Booking appointments and diary management
Managing telephone and email enquiries
Taking payment for services and products
Managing cash, stock and client accounts
Opening and closing the practice.
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.