Mars Petcare Career Pathways

Job Information

Linnaeus Veterinary Receptionist - Float in Shepherd’s Bush, United Kingdom

Float Client Care Assistant

Salary: £26,208 per annum

Location: Village Vet, West London

Job Type: Full time, Permanent

Hours: 42 hours - No Weekends!

Shifts: This is a flexible role so must be available to cover early (from 8am) or late shifts (finish at 7pm) and must be happy to travel. 1 Bank holiday per year.

An opportunity has arisen to join our wonderful London team as a Float Client Care Assistant!

You will be covering a number of practices in our West London region and responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

Roles and Responsibilities

Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

We are looking for somebody who is confident, committed, and able to work well under pressure with exceptional organisational skills.

This role is fast-paced, friendly and fun with no working day the same.

  • Liaising with clients and the clinical team to ensure effective customer service

  • Completing various administrative duties for the clinical team and the business

  • Promoting our fantastic Healthcare Plan

  • Meeting and greeting clients with an effortless smile

  • Booking appointments and diary management

  • Managing telephone and email enquiries

  • Taking payment for services and products

  • Managing cash, stock and client accounts

  • Opening and closing the practice.


  • 5 weeks holiday plus bank holidays and Birthday Leave

  • Career progression opportunities

  • Staff discount schemes

  • Life Assurance

  • Enhanced sickness pay

  • Enhanced equal family leave

  • Employer contribution pension scheme

  • Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

  • Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.