VCA Animal Hospitals Care Concierge in Sandy Springs, Georgia
Location: VCA North Atlanta Animal Hospital
227 Sandy Springs Pl NE # 210, Sandy Springs, GA 30328
Veterinary Care Concierge
Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.
At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care.
The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.
This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.
What You’ll Do
Reach out to clients prior to their visit to set expectations and collect required information
Greet clients at their appointment time and bring them into the exam room
Assist veterinarians by entering electronic medical records in real-time during the patient exam
Create, present, and explain treatment plans per the veterinarian’s recommendations
Coordinate treatments with the veterinary technician team
Book follow up appointments and activate prescription delivery for clients
Review discharge instructions including medications with clients
Checkout and collect payment in the exam room
Follow up with clients to check on patients and communicate any test results
Friendly, outgoing, and persuasive personality
Minimum 2 years’ experience in hospitality, healthcare, or related industry
Amazing client service skills
Excellent written and verbal communication skills
Capable of listening to client concerns with desire to help solve their issues
Action oriented, independent, self-starter, but also a strong team player
Comfortable working in a fast-paced healthcare environment
Strong computer and technology skills
Exceptional listening and transcription skills
Capable of learning medical terminology
Ability to type 60wpm
Comfortable around animals
Willingness to assist with animal restraint, if needed
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:
Health & Wellness
Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Continuing Education Allowance for Technicians
WOOF University – offering abundant CE for Staff
VCA New Hire Training Program specific to Technicians and Assistants
Technician and Assistant Development Program
Up to 100% Pet Care Discount for your own pets
100% paid life insurance
100% paid short-term disability insurance
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com