Mars Petcare Career Pathways

Job Information

VCA Animal Hospitals CSR in Ridgecrest, California

Job Summary: Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital. Knowledge, Skills and Abilities: • Excellent client service skills. • Excellent phone skills. • Computer skills preferred. • Must be friendly, outgoing, “people-oriented.” • Excellent communication skills. • Ability to work in a team oriented environment. • Well groomed, organized and detail oriented. • Ability to take direction. • Ability to handle money accurately and honestly. • Must possess sound decision making skills and multi-task while working in an environment of stress. Education and Experience: • High School Diploma. • Must have experience working with the public, i.e. restaurant, retail or service business. • Experience in a veterinary hospital or other doctor’s office is a plus. Authority: • Scheduling appointments. • Effective determination and scheduling of emergencies. • Authority to delay disputed charges until further reviewed by supervisor. • Authority to resolve client service issues within established guidelines. Physical Requirements: • Dependable attendance is required. • Any allergies to animals must be controllable through medication. • Must be able to lift 40 pounds. • Must be willing to work long or irregular hours under pressure conditions. • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day. • Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions. • Ability to speak and hear sufficiently to understand, give information in person and over the telephone. • Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc. Job functions and Job Responsibility include: 1. Client Service 2. Answer Telephones and Make Appointments 3. Maintain Charts and Computer Records 4. Pharmacy and Retail Sales 5. Marketing Implementation 6. Maintenance/Housekeeping 7. Financial Responsibilities

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at