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Linnaeus Client Care Team Member - Veterinary in Red Hall Crescent, United Kingdom

Paragon Veterinary Referrals based in Wakefield, West Yorkshire are looking for their new client care team member to be a welcoming face on reception. We are looking for an experienced, motivated and friendly individual to join our team!

This is a full time permanent role. Working hours will be 38h a week, including weekend work. Weekly schedule/rota TBC.

Your role and responsibilities

  • Dealing with clients attending appointments with their pets both face-to-face and over the telephone

  • Booking appointments and dealing with customer queries

  • Front-of-house reception, meeting and greeting clients on arrival with their pets

  • Updating patient records and registering clients on our practice management system

  • General ad hoc admin duties.

The ideal candidate will be well organised, have impeccable time management and be able to multi-task. We are looking for candidates with previous customer service experience in roles where you can demonstrate the following:

  • Excellent telephone manner, able to deal with high volumes of inbound and outbound calls and emails

  • Confident and resilient

  • Remain calm, courteous and professional at all times

  • Be aware of GDPR guidelines when dealing with client data.

Benefits

  • 5 weeks holiday plus bank holidays and Birthday Leave

  • Career progression opportunities

  • Staff discount schemes

  • Life Assurance

  • Enhanced sickness pay

  • Enhanced equal family leave

  • E-car salary sacrifice scheme

  • Employer contribution pension scheme

  • Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

  • Recruitment referral reward scheme

About us

Paragon Veterinary Referrals offers an extensive range of multi-disciplinary clinical services, facilities, and equipment to first opinion vets in Yorkshire and beyond. It is home to a team of dedicated veterinary surgeons and highly skilled veterinary nurses who provide outstanding treatment and care for patients and high standards of service to owners and referring vets. We treat clients and patients with compassion, respect, and care.

Our medical facilities are among the best in the UK. They are designed for maximum patient comfort and infection control with state-of-the-art equipment, and 24/7, 365 days a year continuous patient care.

Please upload a covering letter along with your CV. For more queries, you reach out to our Talent Acquisition team by contacting sofia.thackray@linnaeusgroup.co.uk

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