Antech Diagnostics Sr. Manager, CRM & Tools in New York, New York
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
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The Senior Manager, CRM & Tools is responsible for harmonizing and maximizing the use of sales and marketing technology (Salesforce, HubSpot, Drift, DocuSign etc.; with primary focus on Salesforce), to deliver efficient business growth. Collaboration and teamwork are at the heart of this role, as it will directly oversee a cross-functional technical team that supports these platforms across multiple business units.
Essential Duties and Responsibilities
Leads, inspires and empowers a technical team (eg. BA, Salesforce administrators) and fosters collaboration and personal development.
Works closely with cross-functional leaders to define vision and strategy, build roadmaps and appropriate feedback loops.
Ensures harmonious processes across sales and marketing technology, with functionality built to meet the needs of the business.
Oversees CRM and marketing systems, ensuring efficient cycle from roadmap development, requirement gathering, software development and testing, release, and documentation.
Work directly with leadership to establish and implement an overarching Salesforce governance model to make key decisions and prioritize messages.
Effectively influence different partners across the organization (Marketing Technology, Marcoms, and Sales).
Actively develops open and trusting relationships across a large, complex organization to create clear goals, accountability, and outcomes.
Quickly and accurately synthesize technical needs or investments to senior, non-technical audiences (ability to effectively tailor communications).
Education and Experience
Bachelor's degree in IT, Business Administration, Marketing or a related field
5 or more years of experience leading a team
7 or more years of experience administering Salesforce
Certified Salesforce Administrator
HubSpot, Drift, DocuSign experience highly preferred
Experience in consulting highly preferred
Knowledge, Skills and Abilities
Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments.
Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision.
Proven experience in managing CRM and marketing automation platforms.
Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders.
Excellent analytical, problem-solving, and communication skills
In-depth knowledge of sales and marketing processes
Experience with vendor management and budgeting
Minimal travel will be required in this role, up to 10% dependent on business needs.
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present
The Target Pay Range for this position is $142,900 - $170,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
Full-time employees are eligible for the following benefits and more:
Medical, Dental, Vision (multiple plans available)
Basic Life (company paid) & Supplemental Life
Short and Long Term Disability (company paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Paid Time Off & Holidays
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Several other health and wellness benefits
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)