Mars Petcare Career Pathways

Job Information

Linnaeus Client Care Associate in Morley, United Kingdom

Job Title: Client Care Administrator (Veterinary Receptionist)

Salary: £11.56 per hour

Location: Abbey House Veterinary Hospital, Morley

Job Type: Permanent , Part-time

Hours: 22 hours per week- Tuesday, Friday, Saturday and Sunday.

Abbey House are looking for a caring, organised, motivated individual to join their fantastic Client Care team!

Your role and responsibilities

  • Welcoming clients and their pets in a warm, professional manner.

  • Managing the diary; booking in appointments and surgical procedures.

  • Answering a range of client questions via email and telephone.

  • Pro-active communication between clients and colleagues to ensure the day runs smoothly.

  • Administration duties e.g. scanning paperwork, filling in forms etc.

  • Processing prescription requests.

  • Taking payments.

  • Promoting offers and services.

  • Ensuring that reception is clean and well-stocked.

Personal Specification

  • Previous Customer facing experience

  • Strong administration and organisation skills

  • Confident using the telephone

  • Reception or Client Care experience

  • Cash handling and till operation

  • Previous experience of working in a veterinary/doctors surgery (Desirable)

  • IT skills – confident in the use of Word, Excel and Outlook as a minimum


  • 5 weeks holiday plus bank holidays and Birthday Leave

  • Career progression opportunities

  • Staff discount schemes

  • Life Assurance

  • Enhanced sickness pay

  • Enhanced equal family leave

  • E-car salary sacrifice scheme

  • Employer contribution pension scheme

  • Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

  • Recruitment referral reward scheme

About Us

We are a multi-site, RCVS accredited, primary care and referral practice near Leeds.

As a respected name in West Yorkshire veterinary care, it is our mission to offer the very best care for our clients and their pets across the four branches and our Morley 24-hour hospital.

We understand the special bond that exists between pets and their owners, so that’s why we are committed to provide the very best care to look after them both.

To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie