Mars Petcare Career Pathways

Head Receptionist

Salary: £24,544 per annum

Job Type: Full-time, Permanent

Hours: 40 hours per week, 8 hour shifts.

We are currently seeking a new Head Receptionist to join our fantastic team.

The Client Care Team Leader is a key role in ensuring we not only meet but strive to continually exceed the expectations of our customers and deliver a first-class client care experience.

Your role and responsibilities

• Be responsible for the management of the branch and the client care team.

• Strong leadership and exceptional communication skills.

• Promote a conducive and supportive working environment.

• responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management

• Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.

• Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.

• Be a presence within reception, lead by example by engaging with clients and their pets.

• Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave.

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us

We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore.

A high-end first opinion practice which has been established in the local area for over 40 years.

We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.