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VCA Animal Hospitals Front Desk Veterinary Receptionist in Madison, Wisconsin

Front Desk Veterinary Receptionist

We are seeking an experienced Full-time Client Service Representative to join our team in Madison, WI.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones (potentially for our three locations), directing phone calls to appropriate departments/locations, and guiding clients and their pets to exam rooms.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments and balancing the cash drawer.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry.

• Managing medical records, charts, reports, and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Benefits of joining our team!

· Access to the people and financial resources of a large veterinary community

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Free wellness subscriptions (Head Space)

· Competitive wage

· Medical, dental & vision insurance

· Life, long, and short-term disability insurance

· Paid parental leave

· Paid vacation and sick time

· 401(k)

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at