Linnaeus Veterinary Receptionist in Leicestershire, United Kingdom
Roles and Responsibilites
This role is based out our 24 hour Glenfield Hospital and is due to high demand for the service that we are increasing our client care numbers at practice.
The shifts vary between 7.30am to 8pm Monday to Friday and working 1:4 Saturday mornings 8-1pm as paid extra.
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
A minimum of 12 months’ experience dealing with customers in a customer facing role.
Confident using the telephone
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Knowledge of client-based computer system and using a multiple line software-based telephone system
English and Maths GCSE and good general education
Any form of client care qualification.
Veterinary receptionist qualification
Medical secretary/reception qualification such as AMPSAR