Mars Petcare Career Pathways

Job Information

Royal Canin Production/Operations Shift Manager in Lebanon, Tennessee

Job Description:

The Shift Manager supervises the production area on one shift of operation. This manager will coordinate the short-term activities of this area within established guidelines and standards to produce in the safest, the highest quality, lowest cost product and most efficient manner. The Shift Manager will facilitate teams in his/her area of responsibility and conduct or coordinate the necessary training for both the individual associates and the team. This manager will implement and enforce established policy and strategy. Continuous improvement is a key aspect of this role. It will be accomplished through developing and maintaining an organization that demonstrates improvement by continuously driving faults lower. The shift manager owns the people leadership and will be responsible for developing people capabilities. This Shift Manager position will begin without any direct reports. The initial few periods will be spent learning the key elements and success criteria for leading a high-performing team. Eventually, this position will be placed full-time on dedicated shift.


Conversion - Manage the efforts of operating teams of a multi- line, area or technology on one shift in the efficient conversion of materials into quality products in a safe, secure and sanitary manner within the product design specifications.

Change Agent - Recommend and implement changes in methods, equipment, systems and organization, as needed, to assure that the objectives of the line/area are met.

Associate Advocacy - Manage associate relations issues and guide and direct the hiring, training, retraining, development and motivation of Operations associates following self-managed, team working principles with a minimum degree of guidance from the Operations Manager. Gallup Engagement surveys will be used to determine individual effectiveness in this area and assure site to site consistency.

Goal Setting and Measurement - With the general guidance of the Production Manager and through Operations teams, establish line performance standards and goals, and measure, control, take corrective action and report results as appropriate.

Troubleshooting - At this stage of technical development, and under the general guidance of the Operations Manager, the Line Manager utilizes the technical resources on shift for the preventive maintenance, repair and troubleshooting of process/packaging equipment problems, with the objective of effectively using these resources to achieve desired performance levels.

Communications - Ensure that open communications are established and that opportunities to broaden the scope and responsibility of Operations teams/associates are undertaken.

Technology Advancement - Advise the Operations Manager when opportunities exist for moving the line/area forward in technological change.

Operations Strategy - Participate with the Operations Manager in the implementation of improvement strategies that will help the line/area perform more effectively in the near term.

Associate Development - Evaluate associate performance and develop, in conjunction with associate's plans, to challenge their potential.

Personal Development - Keep abreast of the managerial and technical competencies, both within and outside Mars Petcare US.

Preferred Qualifications:

Advanced Degree

Preferred Experience:

Demonstrated experience working in Safety.

Demonstrated experience working in Quality

Minimum 1 year experience in a food production environment

Minimum 3 years in a supervisory or managerial role

Experience in TPM/MSE

Proficiency in word processing, spreadsheets, internet software, e-mail.

Ability to work any shift as needed

Ability to tolerate in an ambiguous environment.

Functional knowledge and understanding of HACCP concepts

Experience in plant sanitation practices and procedures

Bilingual - Ability to communicate clearly in Spanish a plus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.