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VCA Animal Hospitals Veterinary Hospital Receptionist in Lakeway, Texas

Do you enjoy working with pets? Are you a motivated and friendly person that prioritizes customer service? If that sounds like you, we would love to have you as a part of the team at VCA Terrell Animal Hospital, a growing five doctor hospital located in the heart of Lakeway, TX! Full and part time positions are available, and pay is $15.50-$20 an hour depending on experience.

At VCA Terrell, you’ll help pets and their families lead healthier and happier lives, while enjoying your own personal and professional growth as well. We are a compassionate team of people that care about you, your future, and the lives of your four-legged family members.

Our ideal candidate has 2-3 years of experience as a Veterinary Client Service Representative/Animal Hospital Receptionist. However, we are willing to train the right person with related experience in customer service and/or pet care. We are looking for a motivated team player and effective multi-tasker with excellent communication skills.

Why we need you:

As the face of VCA, the Animal Hospital Receptionist sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Animal Hospital Receptionist is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports, and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times – both inside and outside.

At VCA Terrell, your voice counts! Apply today!

Benefits: We offer competitive compensation -- $15.50-$20/hour depending on experience – along with a comprehensive benefits package, including differential pay for weekend shifts, medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at