Mars Petcare Career Pathways

Job Information

Banfield Pet Hospital Client Service Coordinator in Lake Park, Florida

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.

  • Actively recruit new clients by promoting hospital services and route the flow of clients and p ets to ensure superior client care and maximum productivity of the veterinary medical team.

  • Maximize the number of p ets seen by the hospital team through through a productive and efficient ly run hospital to support the needs of our wellness plan clients.

  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and p ets, ensuring that they are comfortable in the hospit al, and educating them about their p et's health.

  • Educate clients about Optimum Wellness Plans, preventative care, p et health needs and hospital services Assist incoming clients by completing the required documentation, entering all p et information and hi story in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instr uctions, selling retail products and scheduling future appointments.

  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

  • Conduct administrative functions as necessary.

  • Other job duties as assigned.