Mars Petcare Career Pathways

Job Information

VCA Animal Hospitals Sr. Regional Operations Director (West) - Urgent Care in Fountain Valley, California

Are you a forward-thinking operations leader looking to build a better pet healthcare experience? Are you someone that drives for continuous improvement, seeks new approaches to old challenges and sees opportunities in emerging technologies? If so, we want to hear from you!

At VCA, we’re taking care of the future of veterinary medicine with an innovative approach to urgent care. VCA Urgent Care bridges the gap between Primary and Emergency Care by utilizing 24/7 teletriage, transparent wait times, smart virtual waiting room that allows clients to wait at home until it’s time to be seen, purposeful design, and robust staffing models to provide pets with access to same- and next-day non-emergent care. care

As the Sr. Regional Operations Director, you will be responsible for leading a team of 30 de novo VCA Urgent Care locations across multiple U.S. markets. You will direct the implementation of a new and innovative veterinary experience. To be successful in this role you will need to embrace the vision, adopt new ways of working, bring a positive attitude, and commit to the execution of the urgent care model.

This is a highly visible role that requires travel and highly effective and engaging communication and leadership skills. Leading and managing change is a vital element to success in this role. This position will require strong strategic planning, people management, change management and analytical skills.

This role reports to the VP, Operations.

What You’ll Do

  • Open and operate 4-6 de novo urgent care hospitals directly and oversee Market Leaders and their portfolio of hospitals

  • Build a positive culture that celebrates increasing access to care

  • Hiring and training of the opening team

  • Recruit DVMs in partnership with Talent Acquisition

  • Lead hospital teams to effectively execute the VCA Urgent Care operating model

  • Direct hospital implementation of new processes, tools, and techniques

  • Deliver exceptional client and Associate experiences

  • Manage the P&L for portfolio of urgent care hospitals delivering on performance goals

  • Manage all direct and indirect reports including performance and compensation

  • Participate in strategic planning to identify new opportunities for operational and client experience improvements

  • Partner with multiple internal and external stakeholders to build and execute process and procedure

  • Direct hospital implementation of new processes, tools and techniques

  • Develop new hospital training materials and programs and conduct in-person/virtual training sessions

  • Leverage qualitative and quantitative methods to measure success

  • Present and share successes and failures at leadership meetings

  • Create operational guides to scale proven programs


  • Proven leader that can inspire and motivate associates to step out of their comfort zone

  • Bachelor’s degree, with 5+ years in a hospital operations management in the veterinary, healthcare or related industry or equivalent education and experience

  • Demonstrated experience driving change management

  • Proven ability to identify gaps with existing processes and recommend improvements

  • Experience with analytical approaches and quantitative methods as well as using client insights and competitive research to identify and validate key opportunities

  • Action oriented, independent, self-starter comfortable working in a fast-paced environment

  • Proven ability to manage multiple, time-sensitive projects and competing priorities simultaneously with minimum guidance and high attention to detail

  • Excellent organizational and written/verbal communication skills

  • Proven ability to take complex data/information and communicate it in a clear and engaging format (via reports, presentations, etc.)

  • Strong communication, problem solving and project management skills

  • Deep understanding of existing hospital operation and pet parent challenges

  • Friendly, outgoing and persuasive personality

  • Strong desire to learn new things and open to new/different ways of doing things

  • Proficient in Microsoft Word, Excel, PowerPoint

  • Ability to be in hospitals 65% of time across the designated U.S. markets

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $125,000 - $165,000. Our salary ranges are determined by role, level, and location . Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

Position Location

This position can work remotely, but regular travel will be required across the U.S. This position is available for candidates ideally residing in western states including CA, AZ, CO or UT.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at