Linnaeus Receptionist in Exeter, United Kingdom
Job Title: Receptionist
Location: City Vets, Heavitree branch
Job Type: Permanent
Hours: 21.6 hours per week:
Wednesday 1.30 - 7pm, Thursday 1.30 - 6.00pm, Friday 8am - 7pm
Your role and responsibilities
City Vets are looking for enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care. The Client Care Assistant role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.
The role is varied and will include (but is not limited to) the following:
Greeting clients, and their pets, with a friendly and helpful manner
Maintaining accurate client records in line with data protection regulations
Day to day administrative duties.
Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
Maintaining the organisation and hygiene standards of the reception areas
Processing payments in various forms
Processing repeat medication requests.
5 weeks holiday plus bank holidays and Birthday Leave
RCVS and VDS fees paid
External CPD funded
Extensive free online Linnaeus CPD program
Career progression opportunities
Staff discount schemes
Enhanced sickness pay
Enhanced equal family leave
Recruitment referral reward scheme
E-car salary sacrifice scheme
Employer contribution pension scheme
·Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.
We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!
City Vets, as part of Linnaeus, are committed to supporting the physical and mental health of all our associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.