Mars Petcare Career Pathways

Job Information

VCA Animal Hospitals Client Care Specialist in Calgary, Alberta

Veterinary Reception, Client Care

Location: Calgary, AB

Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team.

About the Role

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Desired Attributes and Requirements

The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:

  • Prior experience in customer service and administrative duties

  • Prior knowledge/or ability to learn medical terminology and VCA Woofware

  • Exceptional client service skills

  • Empathetic, nurturing and positive attitude

  • Skilled in prioritizing needs, open to change and adaptable

  • Initiative in carrying out assignments independently

  • Attention to detail with above average time management skills

  • Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.

  • Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

We offer great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canada’s Client Experience Program. We support the development and career growth of high performing team members! We also offer competitive wages, pet and veterinary discounts, group benefits and paid wellness days.

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at or

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.