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Job Information

VCA Animal Hospitals Client Service Representative in Bristol, Connecticut

Seeking a crossed trained veterinary professional

Are you looking to join a team that values your ability to make personal connections and provide compassionate care to patients and pet parents in need? VCA Bristol Animal Hospital is seeking an Experienced Client Service Representative to join our team full-time! Our AAHA accredited, Feline Friendly practice has been serving the community for over 35 years. We have a unique culture in our hospital that values each person’s individual skill and personality, and we truly support your desire to grow medically. The Ideal candidate will have animal handling and patient care experience in addition to an understanding of front desk tasks and operations. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Bristol

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

  • Leadership opportunities

  • Access to the people and financial resources of a large veterinary community

  • WOOF University, offering abundant of training in a variety of topics

  • Generous employee pet care discounts

  • Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

  • Competitive wage

  • Medical, Dental & Vision insurance

  • Opportunity to teach and mentor

  • 401(k)

  • Free wellness subscriptions (Head Space)

  • Life and Long Term Disability insurance

  • Paid Parental leave

Why We Need You

As the face of VCA Bristol, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

  • Compassionate patient care

  • Pharmacy and medication administration

  • Lab sample collection and processing

  • Customer service functions, including greeting visitors, answering telephones, and guiding and educating clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this position is $17 - $19 / hour

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at