Mars Petcare Career Pathways

Job Information

VCA Animal Hospitals Patient Care Coordinator, Lead in Albuquerque, New Mexico

Job Summary:

The Patient Care Coordinator Shift Lead is dedicated to providing world-class service to all clients and their pets. The lead position will ensure that the service offers efficient day-to-day processes and a culture of collaboration amongst the doctors, veterinary technicians, customer service representatives and the referral community. The Shift Lead will be an extension of hospital leadership to provide support and guidance to the PCC department.

( The essential functions and major responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)

  • Compassion for pets and people.

  • Experience in leadership and or management

  • Demonstrate excellence in customer service.

  • Good communication skills, both written and oral.

  • Takes initiative, works independently, exhibits decision-making skills, and exercises good judgment.

  • The ability to integrate new information into problem-solving.

  • Excellent time-management skills.

  • The ability to handle multiple tasks and projects at once, work in a fast-paced environment with continual changing priorities.

  • Attention to details.

  • Excellent intrapersonal and collaborative teamwork skills.

  • Ability to build and maintain internal and external relationships with professionalism and integrity.

  • Exhibits a positive attitude while being courteous, and diplomatic.

• Education and Experience :

  • High School Diploma.

  • Minimum of three (3) years of experience in a veterinary facility and familiarity with veterinary terminology, medications, and procedures.

  • Experience using veterinary practice management software.

Physical Requirements:

  • Dependable attendance is required.

  • Any allergies to animals must be controllable through medication.

  • Must be able to lift 40 pounds.

  • Must be willing to work long or irregular hours under pressure conditions that include weekends.

  • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.

  • Visual acuity sufficient to maintainaccurate records, recognize people and understand written directions.

  • Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

  • Fine motor skills adequate for utilizing hospital equipment such as computers, and printers.


The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals.

  • Collaborate with hospital manager to strategize, execute, and evaluate the implementation of SOPs to improve daily workflow.

  • Educate and train, new Patient Care Coordinator by demonstrating knowledge of effective techniques to support associate of varying skills.

  • Monitor, assign tasks, and provide guidance to established procedures and protocols

  • Demonstrate knowledge of appropriate associate relation, by identifying concerns that need to be addressed by HR or supervisor in a discreet and professional manner.

  • Provide course correcting feedback in a clear and concise manner orally and in writing to ensure the associate comprehends.

  • Provide feedback and observation of an associate skills and development to supervisor/hospital manager.

  • Working with hospital manager to regularly communicate with all associates within the hospital and the referral community of any changes in the specialist/ER schedule that will affect patient care.

  • Create monthly schedules for the Patient Care Coordinator service

  • Supports Hospital Manager in r eceiv ing call outs from Patient Care Coordinator service. This position will share in the responsibl y of find ing coverage for these shifts when necessary.


  • Read and respond to all communication in a timely manner.

  • Ensure the VCA policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training is supplied.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at